TELKOM INCOMPETENCE

Item: Telkom
Rating: 1
Author: Dave C

*********** call centre staff. I asked for my ADSL line to be terminated 30 June BUT they cut off my Landline and ADSL on 14 June. Six phone calls from my cell phone, each time a different operator, all made promises but still no telephone line. I have explained very carefully and SLOWLY, but no action. I have reference numbers and Incident numbers but nothing helps. They refuse to allow me to speak to supervisor or manager. WHAT MUST I DO ???

Helpful (0)

Replies (2)

Telkom's replyOfficial

10 Jul 2018, 08:00

Good day DaveC109

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Gerard

Telkom Social Media Team

Best regards,

Telkom's reply10 Jul 2018, 08:00

Official

Good day DaveC109

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

Interaction ***

Regards

Gerard

Telkom Social Media Team

Best regards,

Dave C's updateReviewer Update

10 Jul 2018, 20:59

I have tried EIGHT times to get my landline re-instated. I have reference numbers and incident numbers. Each time promises are made that line will be re-instated within 2 to 3 working days but 28 days later still no land line. My account is paid up to date. I have to use cell phone to call TELKOM.

Dave C's update10 Jul 2018, 20:59

Reviewer Update