1 reviews | Active since Feb 2015
Telkom Incompetence
On 27.06.18 I app**** for ADSL. I pertinently asked for line to be installed and asked when will I be billed. I was told billing will happen after my line is installed. I now received an sms saying that my services are active and I will be billed prorata from 28.06.18 which is today. My line has not been installed. Now I am going to pay for something I don't have. Secondly, my username and Telkom e-mail address is spelt wrong. I am told this can't be fixed as the whole process will have to be restarted. The person sat with my ID to see the correct spelling, and I pointed out to him in store that it is wrong. He assured me it is fixed, but clearly not.
Good Day
This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible.
We do apologize for the inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Good Day
This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible.
We do apologize for the inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,