Telkom Incompetence

I mailed a cancellation letter to the Telkom service cancellations at end of Sept 2017 and requested for all services to be terminated on 1 November 2017. I received no confirmation that the email was received or that the services were cancelled. I check on 2 Nov, but the services were still active. I then visited the Telkom branch in Clearwater mall and spoke to one of the customer services people who asked me to forward the cancellation letter to him. I also engaged with Telkom on FB, who confirmed on 13 November 2017 that the line was still active. I have now been escalated to attorneys and I have a judgement against my name. Surely, we as consumers cannot be bul**** by big corporates like Telkom. I need the judgment lifted as soon as possible.