Telkom incompetence

I served my 20 days cancellation notice for an ADSL line on 29th March 2018. I received a confirmation of receipt from the cancellations department. I then settled the April 2018 bill expecting the contract to be cancelled. I then received billing for May 2018, despite settling the bill and providing my notice period as per the contract rules. I called the call centre and they said that the cancellation was "ordered" but not complete. They sent a note to the cancellation department to cancel the contract and reverse the charges. Nothing happened. I then went into the Rosebank branch, they sent another request, nothing happened. Six calls later and still nothing cancelled. They always do the same thing and nothing happened. I called today and the lady on the line said she was transferring me to her supervisor to sort it out. I thought things were looking up. Alas, after being on hold for 1 hour 12 minutes, they cut me off! The ridiculous part is that there is no call centre for cancellations, and the billing department can't get the cancellations department to cancel a contract. It is frustrating and seems there is no way to resolve the issue.

Telkom are now in breach of their 20 business day notice period and there is no way to resolve this. I wonder how treating customers fairly would view this? Do Telkom do this to ***** a few extra months payments?

The real joke is that I cancelled the contract as I was moving house. I cannot open a new contract with them at the new house because their error has placed me in arrears and I refuse to pay them the incorrect balance caused by their incompetence. The new contract would have had monthly payments four times the size of the old contract......great business savvy Telkom! I will not use you now.

Luckily I did not have a debit order so I can hold payment. Note to future Telkom clients, don't go the debit order option!

Please could someone who is remotely capable at the Telkom call me and resolve the issue.

An apology may go some distance to getting my future business, but for now the priority is for Telkom to honor the contract, cancel the contract and reverse the outstanding arrears.