Telkom incompetence

So *********** I cannot believe this!!!!! Took out a contract on 11/05/18 was told as part of my package would get 10gig Data for first 3 months of my contract. WHICH DID NOT HAPPEN! When I called the call center was told situation would be resolved in 72 hours. That's today. Now when i call I'm being told that 72 hours is 9 days because its 72 working hours!! Why was I not told that in the first call?? After waiting for 75 minutes for the call to be picked up in the first place!! Telkom service is appalling!!!! There should be -10 on the service rating because thats what your service deserves!!