Telkom INCOMPETENCE

I am totally exhausted of trying to work with Telkom as a customer! The only reason I have Telkom in my life is the fact there is no fibre in the area other than Telkom. Once I get my fibre from another company I will NEVER have Telkom in my life again. They have cut my landline at the moment due to non payment since there has been an ongoing fault on the line! When I try to call into the call centre (FOUR TIMES) they line is cut off after 15-20 mins of holding on. I finally got to speak to Menzi Magubane (a team leader) that has promised me a call back before 10am this morning as he was dealing with many problems. It is 9:55am and I am not convinced I will get the call in the next 5 mins! The fact that this is a SOE and we are funding this *********** organisation is overwhelming. AM I THE ONLY PERSON THAT THINKS THAT TELKOM IS ***********??