Telkom incompetence

I paid my Telkom account on Saturday 31 March 2018, via EFT. My account is still suspended which is in contradiction of Telkom policy stating that the account will be unsuspended within 48 hours of payment. After trying to get hold of the billing department via Telkom chat , which took 2 days, the telkom agent, Nokukhanya Mbesa, informed me that it will take another 24 to 48 hours to unsuspend my line, this means that it is 2 days short of a week after payment that my line gets reactivated.