Telkom Incompetence

On the 15th of February a Telkom (Open Serve) van came by to fix something that was wrong with my neighbours internet as the telephone pole is in our yard - however as they left I came back in to my house to discover my internet I had now lost connection My home contact is 031 ******x - I have received this - Dear Customer, Fault ref. ********** 1 has been created for Fixed Voice Product 031******xxand Fixed_Voice_Main. Telkom will endeavour to resolve this problem asap. Apologies for the inconvenience. Please do not reply to this message. Telkom. We are now on the 28th of February and several calls later to 10210 nothing has been done, you call centre has the nerve to say there are 820 faults in your area and the agents are overloaded with work SORRY ?! Not my problem this is NOT a genuine fault it’s something one of your agents Tolla Zuma who works at Rossburgh technical centre in Durban did and despite her promising she would be out to my house twice already NOTHING has been done - I find it utterly unacceptable the total incompetence of your staff and sheer lack of customer service you give to your paying customers, who have no alternative, I stay around the corner from a Telkom technical centre and surely something can be done to rectify this ASAP. My faults are as follows Ref ********** 2 - Network Outage.