1 reviews | Active since Dec 2017
Telkom incompetence
I cancelled my telkom account via email (I have email receipt of acknowledgment) on the 12th of October 2017 giving my 21 days notice required. I then received confirmation that the cancellation was received. In mid November I received a call from Telkom to confirm cancellation and all services was cancelled a few days later. I then received a bill for the entire month of November that I paid, it seemed a bit unfair , but i just wanted to get rid of telkom. Now they billed me for December as well.i had no services since mid November so why am i still being billed?
Good morning clinny
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good morning clinny
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Hi Clinny,
Dispute *** has been logged the for the refund of the credit balance that appears on your December invoice. Our Credit Management team will be in touch to confirm your banking details before processing the refund.
Thank you,
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
Hi Clinny,
Dispute *** has been logged the for the refund of the credit balance that appears on your December invoice. Our Credit Management team will be in touch to confirm your banking details before processing the refund.
Thank you,
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,