Telkom incompetence.
An account was *****ently opened with all my details bar my name and money was being deducted from my account. I called telkom to query this and was told to get an affidavit as well as bring my bank statement and id. Despite staff at Telkom N1 city acknowledgement that ***** had taken place, they continue to debit my account. I have had to go through the inconvenience of changing my account details and still have not received any feedback from Telkom regarding what they will be doing to sort out this matter.
Hi andre-daniels,
Thank you for making contact with us.
Please post a private reply and provide us with your ID number and debit order reference related to your query.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
Hi andre-daniels,
Thank you for making contact with us.
Please post a private reply and provide us with your ID number and debit order reference related to your query.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
Hi andre-daniels,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
The contract has been cancelled and early termination & penalty fees reversed, please email us the POP to *** .
Your reference number: ***5
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi andre-daniels,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
The contract has been cancelled and early termination & penalty fees reversed, please email us the POP to *** .
Your reference number: ***5
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,