Telkom Incompetence

I cancelled my ADSL line with Telkom in November 2017. It was to be closed within 10 working days. Early January 2018 was my estimation for this to be completed. I was ambitious. After several visits to my local Telkom where assurances of escalation were provided I was still receiving invoices in March 2019. I had previously thought my query was resolved by my conversations via Telkom’s twitter & Facebook in April 2019. Until I discovered in October 2019 that the outstanding amount had been passed to a debt collector. The bulk of which is interest I presume.

Again i have taken to Facebook & Twitter to get the explanation about these charges but I just get straight batted each time where they tell me I owe them R600. When I explain I want the charges justifying they just tell me the query is closed.

I would pay the money to make it go away but I refuse on principle due to the hours I have spent writing to Telkom, visiting their staff in store every time hearing “we apologise for inconvenience caused”. Apologies, no matter how well intended, don’t wash when the query involved has been this long running. I’ll pay what I owe when they can explain what is interest and what isn’t.