Telkom incompetence

<p>I couldn't find basic information on telkom's website about how to activate my account nor any real contact information for their support.<br />I purchased a 24month adsl data contract and it was installed 3 days ago on 20 April 2017 yet 3 days later I still have not been able to make use of this package as 1) my account has yet to be activated and I was unable to register my account on Telkomsa.net due to the most useless and unhelpful login details sent via SMS at purchase. This is the SMS I received:<br />"Welcome to Telkom Internet. Access Username ********** Email Login ********** Password cH5@wA1@ Email Address ********** For assistance setting up your account or to purchase any additional value added services please contact 10210"<br />Firstly *** are my login details because you give me a username which is an email address but then give me a different email address for login and then to top it all off my password is cH5@wA1@ email address. Seriously? So which ****ing email address should I use in my password and too which email address does that apply. Which of the two email addresses do I use to login and activate my account. You service is below par by a long shot!<br />2) the telkom technician who installed the adsl line was supposed to deliver my wifi router on Friday as he didn't bother to look at the contract I purchased and pitched up at my house without the router on the Thursday (installlation date of 20 April 2017). What's shocking is that this guy actually asked me if I must get a router instead of knowing this information. People looking to score a router for free only need to purchase a data contract without a router and then just tell this guy that you must get one with your package and he'll just give you one. ****ing unbelievable.<br />3) your customer support is the worst I've come across from any company in SA. Most companies would respond to a customer issue or complaint or correspondence received. The response might not be what we as customers deem to adequate in dealing with the problem but that's another problem. Telkom takes 3 days to not respond to my complaint but instead send me a text message stating that a woman named Mayara has just attended to my service and asked me to rate her service. Instead of doing her job which she clearly is unable or unwilling to do she just ticks that my complaint has been resolved by her and hopes that I don't respond to the SMS received regarding rating her service. I suppose most people don't respond to the SMS's received regarding rating the customer support received so she doesn't have to do her job but instead tick that she's tended to all the customer complaints unless a customer responds to the SMS negatively like I did. What did this Mayara do, she resent the SMS hoping that I would ignore it this time which will then look like she's done her job! THIS IS WHY MOST SOUTH AFRICANS HATE ****ING TELKOM.<br />As I have not received adequate service regarding my 24month adsl data package purchase due to reasons stated above, this is my written notice to you Telkom to cancel my purchase. You have made the choice to hire affirmative action candidates who clearly are not up to the key roles that have lead to all the issues that I've encountered as listed above, therefore if you're looking for reasons why your sales are declining or why you are struggling to find new customers, above are the reasons!</p>