telkom incompetence

<p>I had a telkom mobile contract which Iwished to upgrade, and submitted through an agent that I met.</p> <p>Instaed of upgrading my ocntract as requested, they created a new one, and I am now being billed for both!</p> <p>I have both the cancellation request, as well as emails to teh agent making clear what I reuired.</p> <p>I called their service centre, but was met with hostility, disregard and despite having forwarded all documentation to them as requested have still not recievedany response.</p> <p> </p> <p>My experience of telkom when it comes to customer service and responsiveness has alwys been starkly negative.</p>