Telkom Incompetence

<p>We were on our patio on Sunday, 11 December 2016, when we saw a Telkom techinician access the pole that is in our property from an adjacent property. We watched as our line slumped and from that point our line was disconnected. Initially I received a message reporting that it was an area issue. Once that was resolved, I phoned to query why our line was still out. I was told that the technician reported the problem on the 11th and that they were waiting for a cable. Since then we have had no progress on the fault despite calling almost every day for updates. Besides the fact that each call centre agent is trying to be helpful, we are given a different story and excuses each time. We were told that the resolution date was given as the 23rd of December but we have also been told that the fault has been handed to at least 5 different technicians and given back. I was given a reference number of ********** 8 and an escalation number of 929457 early last week. I am aware that Telkom will credit our account for the rental but will they credit the cost of the ADSL line and also re-imburse us for the cost we have incurred for alternative communication during this period? </p>