Telkom Incompetence

<p>At the end of last year I had a landline installed. As I have a child in Germany, part of why I need this line is as backup for when I am unable to use skype. In June I needed to use it and found that Telkom had provided this service with foriegn calling bared (something they do not feel is neccessary to inform the customer). So I was sold a disfunctional service and required to pay the full price.<br />Last month I went into the Telkom shop in Gateway and was after a leghnthy proccess was told that this barring was now removed. This weekend I had need to phone Germany again, and found that this international call barring was in fact still in place.</p> <p>This morning I qued at nine at the Gateway shop to have this sorted out. An assistant there told me that I woul;d need to have this done on the phone, and put me onto someone on the phone. This person said she could not do it as sales would have to do it (and that the proccess required a credit check). She put me through to someone in sales, who informed me that this cannot be done on the phone and must be done in the shop. The assistant in the shop informed me that the correct person for this is presently on strike!</p> <p>Is there perhaps someone at this incompetant organisation capable of providing a customer with what he is already paying for, please contact me.</p>