Telkom Incompetence

I have been trying to get Telkom to resolve this issue since December 2014! After months of calling and e-mails, my credit was eventually passed. Now I'm trying to get Telkom to reconnect my ADSL! I've spoken to accounts and to faults and not one person can help me! My service was suspended on 23rd March 2015 and remains suspended! I don't owe Telkom a cent! I've sent countless e-mails and made countless calls to no avail! Telkom now owes me a credit for 4 months non-service! I would also like my service reconnected immediately, without being charged for the reconnection fee! This proves to be an extremely difficult task for any of Telkom's employees!