TELKOM INCOMPETECE STAFF

Hello 2 weeks ago I received an invoice for close to R11000-00 to pay at the end of March 2024. I took a contract for R283-00pm x36, only to find out the sales guy/consultant captured it as a once of payment. From the date received i had made close to 20 calls to them and no one has resolved to now.

@ Telkom you and your sales guy have put my family and i through hell for a mishap on your side. see communication below...

Good morning Mbali

So I went into a Telkom store yesterday and they say this should be sorted out by the billing department and they could not assist much, however they did load a dispute on my behalf. ***

What’s even more FRUSTRATING now is that you guy’s (Telkom) have now disconnected my Fibre from the 20/03/2024.

I don’t know what to do anymore as Telkom aftersales service is absolutely unacceptable. I refuse to pay for a service that is not provided. I refuse to pay the full amount close to R11000-00 once off when Telkom (Bongani) and myself agreed on a 36 month contract @ R283-00 PM.

Bongani mentioned many times that all calls are recorded, so what is the delay? so what is Telkom hiding from?

I suggest you/ Telkom treat this matter with urgency and have this resolved immediately.

As I am ready for Legal and Hello Peter now.

Awaiting you urgent feedback

Regards Craig