TELKOM INCOMPETANT

<p>Good Morning,</p> <p> </p> <p>On 4 April 2016. I gave Telkom a month's notice to cancel my Telkom telephone line and ADSL line, to which I received acknowledgement of receipt immediately.</p> <p> </p> <p>At then end of April a debit order was taken which I did not react to because I was told that you pay your account in arrears. On 30 May I received a notification that another debit order had been taken. I immediatedly phoned the telkom customer care and spoke to Tracy Jantjies, who told me that the cancellation instruction had not be completed and asked for a copy of the orginal email which I sent and she confirmed receipt. She also told me that she personally would cancel my debit order and escalate this to ensure that this is backdated and that the incorrect debit order would be reversed.</p> <p> </p> <p>About the 10 June i received a phone call from lady who told me her name was Sam and she apologised for my cancellation instruction not be carried out and assured me that this was done and that I would receive a refund in the next couple of days! I received an SMS from Telkom on 13 June which read " Dear Customer, we are saddened by your decision to cancel your ADSL service and hope that you will reconnect with us again soon. Your reference number is ********** 92. Regards, Telkom</p> <p> </p> <p>On 30 June I followed up with ANOTHER email to find out why I hadnt received my refund to which I have yet to receive a reply! Last night I received a email message from Telkom telling my that my account is ready to be viewed online with a balance of R198.06.</p> <p> </p> <p>So despite all the assurances and SMS that my cancellation instruction had been done and my refund would be forthcoming, I am presented with another bill!</p> <p> </p> <p>So where to from here?? Does it take people to address bad service on social media to get a response??</p> <p> </p> <p> </p>