Telkom incompetancy

I have a problem with my Telkom LTE-A wifi as they said that I am coverd in my area before they sold me the contract. I reported the the slow dataon upload and download. I have aal my reference numbers, dates I called the call senter and to whom I spoke. Firsly they contact you when you are at work and want you to do checks. How on earth can you do it if the wifi is for home use. Then Kamahelo contacted me and I told him that I need to go home to get what he needs. He arranged for 16h00 hrs as they close at 17h00. Gues what? Africa time. He does not phone me at the arranged time. I contact the call center at 16h 20 and while I am busy talkin to the call senter, he contacts me so I could not swop calls. Nexr moment I get a sms that my problem are resolved and referance canseled as they cannot get hold of me. How nice!!!!!!! I make a complaint again new reference. And so it carries on with calling the call senter many times and eventualy a private company contacts me to come and do test so the could give a report with ey gave me a new reference number. He enven contacte someone from telkom to tel them about the signal and the trees and and and.......I even shown him my speed on my phone with MTN and he told the guy from telkom. Then all was quiet and I contact them again. Still no success. Long after they contacted me and told me to go into settings and set my router from 2400mhz to 1800 mhz. That did not make a difference. Then I threatened to cancel my debet order until The resolved the problem as R899.88/ month is a lot of momey and not getting what you pay for. I then went to the bank and blocked my debit order. Gues what? A week later they debit my acout double for the following month as well before my debit date and charges me R202.70 for reconnection fee. But it was not of. I went back to my back and got that reversed again. In the mean time I am still fighting to get action out of them. Come to 25 October 2018 the deductthe R2002.46 again. So I leave it but there after the cut my wifi. That is when I went to Springs mall telkom and told them to cancel my contract and shove the router where it could hurt the most. They then checked on the system and saw that I was not in arreers as the call center told me the previous day because it was rectified and my router was suddenly on. The also told me that should I cancel the contract, I will pay pennelties. Now, my question is if they cannot rectify problems for the custemer, how can the charge penilties. Why pay for something that is out of your hands and not getting any resilution ot your usage which is so slow and take hours to download. My son need to download things of the net as he is studing Bsc IT and need data that has speed. That is why I canceled my adsl line as that was to slow but seemed to be faster than what the sold to me now that they call LTE-A. I got photos of the screens at telkom that said they should install a antena pointing in the direction of Geduld_Eskom_B...... may I should summence them with costs as they are *****ing my mony and not providing me with what they sold to me for 24 months. And they must bring all the recordings that they say they doing with for judgement to be done. Telkom, I will never ever promote you as a provider as you cannot provide a serve I pay for. i cant complain about there service as there is no sevice. Maybe the management is just as *********** as their technicians.