Telkom - Incompetance, Delivery, Feedback

We moved homes a week ago. A week prior to this I contacted Telkom to request a line move, 2 kms away. Details we exchanged and approved. I recieved an sms to correct the address (3 times which we did) and last week Thursday we were told it would still only happen in a week. i called yesterday and was told they would be there that day. At 4pm I called to check again and was told the order was now cancelled because the address was wrong. My line remains active in the old house, the order needs to be changed and done again, is that 4 times? and we have already been waiting 2 weeks? The house has existing plugs, is 2 kms away and I still don't know if the order is now correct, placed and if Telkom is ever coming or will simply cancel and wait for me to call again from my non existing landline.