TELKOM INCOMPETANCE

Good day<br> <br> We purchased a home premium package from Telkom 4 Dec 2014<br> which compromises of a land line 2 sim cards internet etc.<br> on order we asked if we could port one number to my existing no, we were told it could be done at any Telkom store. We went to the Reds Mall store in Rooihuiskraal , on the 19 Dec 2014 , after a long wait , the only person that knew how to port a no assisted us. He emailed the head office to effect the port. Being a Friday he told us if the port is not done the same day, it will be don on Monday as no porting is done during weekends. we went back a few days later to be told it will be 7 working days, went back in January 2015, to no avail<br> on the 8 January we were informed that there is a problem with the system, a complaint has been lodged. We returned a few more times including this morning, waited for 0ne and a half hour for the person who knew how to sort out a problem. Unfortunately she did not have a clue on how to port. To her credit she was apologetic. We than told someone at Centurion branch that could help us, albeit she is on leave Centurion branch. Please assist. All the time we went to Reds we've yet to see the Manager