Telkom Incompentency
I have been experiencing continuous disruption of services on my Tel line ********** 425 faults for 2018 - 8 Jan 2018, 5 March 2018, 12 March 2018, 24 March 2018, 27 March 2018. And it has been continuously off since 28 April 2018 till todate. on 14 May 2018 I messaged Telkom via their Facebook page to give me an update as to what is happening. They only rep**** on 2 days later on 16 May that they investigating. On 21 May I queried again after being told that an agent will call me as I was going to get a FLL line. Nobody called! I went on 21 May 2018 to Telkom Store at Southgate to apply. Was told it will take 14 days. Went in again because nothing happened and told they going to escalate the matter. Telkom it is now more than 25 days since I physically made the application at Southgate and nothing has been done.
Helpful (0)
Replies (7)0
Replies (7)'s updateReviewer Update
18 Jun 2018, 11:26Telkom you have still not responded to my review. I am waiting.
's update18 Jun 2018, 11:26
Reviewer Update
Telkom you have still not responded to my review. I am waiting.
Telkom's replyOfficial
25 Jun 2018, 14:15Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply25 Jun 2018, 14:15
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
's updateReviewer Update
28 Jun 2018, 14:41The Telephone number is ***. This has been escalated now twice ...which takes 7-14 days. Everytime there is a escalation. I dont give out my id number. You can check against the phone and all my list of escalations. Since 21 May to date ie 28 June. Its going for July and still I dont have a working line.
's update28 Jun 2018, 14:41
Reviewer Update
The Telephone number is ***. This has been escalated now twice ...which takes 7-14 days. Everytime there is a escalation. I dont give out my id number. You can check against the phone and all my list of escalations. Since 21 May to date ie 28 June. Its going for July and still I dont have a working line.
's updateReviewer Update
28 Jun 2018, 14:41The Telephone number is ********** 425. This has been escalated now twice ...which takes 7-14 days. Everytime there is a escalation. I dont give out my id number. You can check against the phone and all my list of escalations. Since 21 May to date ie 28 June. Its going for July and still I dont have a working line.
's update28 Jun 2018, 14:41
Reviewer Update
The Telephone number is ********** 425. This has been escalated now twice ...which takes 7-14 days. Everytime there is a escalation. I dont give out my id number. You can check against the phone and all my list of escalations. Since 21 May to date ie 28 June. Its going for July and still I dont have a working line.
's updateReviewer Update
28 Jun 2018, 14:41The Telephone number is ********** 425. This has been escalated now twice ...which takes 7-14 days. Everytime there is a escalation. I dont give out my id number. You can check against the phone and all my list of escalations. Since 21 May to date ie 28 June. Its going for July and still I dont have a working line.
's update28 Jun 2018, 14:41
Reviewer Update
The Telephone number is ********** 425. This has been escalated now twice ...which takes 7-14 days. Everytime there is a escalation. I dont give out my id number. You can check against the phone and all my list of escalations. Since 21 May to date ie 28 June. Its going for July and still I dont have a working line.
's updateReviewer Update
28 Jun 2018, 14:41The Telephone number is ***. This has been escalated now twice ...which takes 7-14 days. Everytime there is a escalation. I dont give out my id number. You can check against the phone and all my list of escalations. Since 21 May to date ie 28 June. Its going for July and still I dont have a working line.
's update28 Jun 2018, 14:41
Reviewer Update
The Telephone number is ***. This has been escalated now twice ...which takes 7-14 days. Everytime there is a escalation. I dont give out my id number. You can check against the phone and all my list of escalations. Since 21 May to date ie 28 June. Its going for July and still I dont have a working line.
's updateReviewer Update
28 Jun 2018, 14:41The Telephone number is ********** 425. This has been escalated now twice ...which takes 7-14 days. Everytime there is a escalation. I dont give out my id number. You can check against the phone and all my list of escalations. Since 21 May to date ie 28 June. Its going for July and still I dont have a working line.
's update28 Jun 2018, 14:41
Reviewer Update
The Telephone number is ********** 425. This has been escalated now twice ...which takes 7-14 days. Everytime there is a escalation. I dont give out my id number. You can check against the phone and all my list of escalations. Since 21 May to date ie 28 June. Its going for July and still I dont have a working line.