TELKOM INCOMPENTANCE WITH CONTINUING DEBITING A CANCELLED CONTRACT

I am bringing this to someone in authority attention at Telkom who can urgently assist my son Wayne Turner who cancelled his contract with Telkom last day being 30/09/2018 and to which he has proof Telkom acknowledge cancellation.

He is so sick and tired of Telkom's incompetance in the of deducting of a monthly fee via debit order from October 2018 till today 25th January 2019 despite knowing contract is cancelled. He is reversing this each time at great loss in banking fees.

Only last week he went into Telkom in Witbank and the consultant went out of her way to assist in correcting the problem but she is also very limited as everything goes via the web which is ridiculous.

The consultant found discrepancies and put an enquiry through as at end of contract there was an outstanding amount of approximately R 22.00 as they didnt disconnect on last day not Waynes problem that as he had given the required months notice.

Wayne then received an email from someone at Telkom explaining he still owed R 22.00 after contract closed and they tried putting debit order through for this. Note : No communication was sent either via SMS, a telephone call or email or invoice regarding this amount and they **** as the debit orders were far in access of this amount. Also said due to reversing debit orders they were now charging an additional cost for this.

Wayne refused to pay any additional costs and paid the R 22.00 this week and sent proof of payment to the address on the email he received.

Imagine his disgust when last night telkom took via debit order an amount far in access of the now NIL balance and again he must reverse at his costs.

I have thus advised him to open a theft charge against Telkom and to institute and claim for all bank reversal charges from October 2018 till today 25th January 2019.

How does a company continue to debit an account when the contract no longer exists and when informed they still carry on. They need to face the consequences and cough up the fees Wayne has had to carry through their incompetence.

Telkom please do the right thing and contact my son urgently and arrange to pay him back the R25 reversal fees for last 4 months