Telkom incapable of processing an order - poor customer service - incapable staff

Telkom Fibre Data service on Vumatel infrastructure: Fibre Line confirmed 6 August. Router Received 13 August. Have been wasting my time on endless calls between the Sales and Tech departments. Order has not been processed yet - thus connection cannot be made = no connection = no internet. Various internal mails sent between Tech team and "back office" with no luck. Emails sent to sales agent and Escalation Centre with no luck. Went into an actual Telkom Shop ( CT CBD ) with staff being very incapable and with very little knowledge of their product. Order is an promotional 12month contract with free sim ( 3gig a month ) deal. Have not received the sim and ****le. By far the worst service in my many years with Telkom. Cancelled my debit orders with Telkom. Will only settle monies for services recieved.