Telkom incapable of helping customers.

Our home telephone line has been off since 19 December 2018. After reporting it numerous times from the 4th of January 2019, Telkom has said they'll send technicians out twice, which did not happen. After hours of phone calls, a visit to the Telkom shop on the 9th of January, resulted in determining the problem as a pending order at Wholesale. And since then, no progress has been made. Personnel have said they will call as soon as they have an update after visiting the store the second time, but we haven't heard anything. After 3 weeks of struggling, we have made no progress.