Telkom Incapabilities

On 4 Jan 2016 as medical practitioner I contacted Telkom to re-log a fault reported for the first time on 12 Dec'15. After daily follow up calls and escalation promises a technician was dispatched to the practice to us on 14/01/16. The line was tested and it was reported that corroding had caused a bad connection. The internet was on, but email in the office was still not working. It came online on 18/01/16. On 10/02/16 I reported to Telkom that we were once again struggling with the email account, but didn't receiving any emails. The call was then logged incorrectly and a level 1 tech came to the practice. After he left we could no longer call cell phone numbers from the switchboard. We called the call centre asking if the technician that was on our premises could return to see if he had not caused this, but the request was rejected. Yet another log the next day: a level 2 technician will get in touch with us to report on progress made. Today is 04/03/16, and we are still unable to get any emails on outlook.