Telkom in violation of the Customer Protection Act

My first rant is at Hello Peter for not allowing a Zero Star Rating for Telkom.

I decided to apply for a contract with Telkom online (first mistake) a very friendly and helpful consultant called me back within minutes and helped me along the way saying the phone I wanted was out of stock however he suggested a different one at the same price (first and last time anyone at Telkom was helpful) I was told within 7 working days my phone will be at the delivery point and I would be happy hahaha.

I swiftly got a message stating my account will be debited with 36 hours and to ensure funds were available. This happened within 12 hours. A full 96 hours later I got my customer reference number and have since never heard from Telkom nor have I received any package with the goods I have already started paying for.

I am asking anyone on Hello Peter to assist in helping me establish whether they are in violation of the customer protection act and how do I get in touch with them to report my experience with this thievish company.