Telkom In the dark - *********** service delivery

<p>Telkom has proven how inept they are at dealing with faults logged. It is now going on, to the third week, and to date our switchboard lines are not restored. Several calls have been logged with the fault department, with agents that seem to have an apathy to the clients faults. We are given rehe****d specches and promises that the fault will be escalated. There is no consistance with information relayed between the agents. Fault reference numbers given by the agents can not be tracked on their system. It appears as though each department works autonomously from each other, with no one thinking to update the system with a report of what work is being done. Technicians call and say they are in the process of fixing the problem but the problem never ever gets fixed. The technicians promise to called back on alternative lines with an update, but several days later we are still awaiting a response. This is rude if not unprofessional. Telkom should train staff on how to deal professionally with customers. We were told intially that the disruption with the lines was due to cables being replaced. Surely it does not take 3 weeks to replace cables? And in light of the numerous calls made, should this matter not have been marked as highly urgent?</p> <p> </p> <p>The pathetic excuses speak volume about the pathetic service.</p> <p>Extremely Unsatisfied client</p>