Telkom in shambles

I am utterly disgusted at the service I received from Telkom. I wonder if the administration is up in shambles. I am heavily dependent on my adsl connection. Upon relocating at the commencement of this calendar month, I app**** for the relocation of my line. I was informed that my line would have to be immediately disconnected at the previous premises before processing the relocation. I was accepting of this inconvenience. 2 weeks later I received a phone call to arrange for the activation at the new premises. I then found out the call center had mistaken my house number "12" for "1". Due to the call center error, I was informed that they could not go further and that the claim would have to be reprocessed. It has been over a week since then and I have heard nothing from Telkom. Not even an apology for clearly making a clerical error or their side. Now I have no idea if they are even still processing my line relocation. After the whole month has nearly passed.