Telkom In cooperation of Cliënt service

I’ve logged a fault on Monday the 9th of July 2018 in terms of my ADSL internet line that gives me problems. Up until now I haven’t received any follow ups from telkom on when they will be making a Appointment to check out the fault. This is a big inconvenience as I pay for a service I don’t recieve. It is the 15th of July 2018, a full week later.