Telkom in contravention of the NCA and refusing to issue settlement letter

Dear Telkom, I would like to lodge the following complaints against Telkom in addition to the complaint already lodged with the NCR due to the fact that Telkom has acted in contravention of the NCA.

Telkom has violated my rights as a consumer and acted in contravention of the Act and is also failing to issue me with a paid-up letter. I've used all the available platform to try and engage to assist in resolving this issue but it seems they have no interest.

My complaints against Telkom are as follows:

1. Against Telkom’s Accounts Department overbilled me thus I had reverse the payment. 2. Telkom never bordered to fix the issue but they kept on sending invoices with the incorrect amount. 3. Telkom’s Credit Department failed to acknowedge and investigate the issue but they decided to my acccount on default. 4. Telkom send me an updated invoice which was the previous balance - R 1,341.94 which they mistakenly charged me. 5. I settled the account after the error was fixed. 6. Telkom’s Credit Department and Accounts Department is failing to provide me with a settlement/closure letter after I have closed the account and settled the outstanding amount. Every when I speak to their consultant, they tell me different stories.

The National Credit Act clearly states the following in section 129: When a consumer has defaulted, the credit provider must first notify the consumer in writing of the status of the account. The consumer is in default if his account is 20 business days in arrears. In the notice, the credit provider must propose that the consumer refer the credit agreement to a debt counselor or a consumer court or an Ombudsman with the authority to handle any possible disputes. The purpose of such a referral is to enable the consumer and the credit provider to resolve the matter or agree to a plan to bring the repayments up to date. A credit provider cannot take legal action against a consumer before first notifying the consumer of the default and to draw his/her attention to his/her rights in this regard. Should the consumer fail to approach the credit provider or an Ombudsman within 10 days to resolve the matter, the credit provider can take further steps to enforce the debt.

Telkom and NuDebt have clearly been in violation of section 129 and should be penalised by the NCR.

I expect this to be rectified as soon as possible and that the NCR will take the matter up with Telkom further and will hopefully result in penalties for violating consumers' rights and for not upholding the law.

Regards, A disappointed consumer