Telkom in competence

I entered into a ADSL and Router contract Telkom since April 2018 and since then i have had endless problems with the service delivery. In January I got a mail that i was in arrears and that my account will be suspended. I ignored it at first as I checked and I made my payments as always. Then the service was suspended in the first week of February. I contacted the customer Care line and spoke with an agent called 'Thabiso Mohlakoana (T)' ********** who informed me that i used the wrong reference number to make my payments , this I found strange as I have been using the same ref number since inception. Never the less, he asked me to mail him proof of payment and then he would allocate it. He would also send me a new statement which he did. I mail the proof on the 7th Feb 2019 and expected it to be sorted. On the 13th February 2019 the service was still not reconnected and i call again. This time I spoke with Sicwe ********** He asked me to resend the proof . I also said to him that i am going to send him proof of payments for the entire duration of the contract which he must then check and ensure they all are reflecting on my statement. Nothing happened. This morning 18 Feb 2019 i phones again and spoke with Jaca ********** She asked me to resend all the previously sent information. I remained on the line until she confirmed that she has received it. Once received she sent it through to accounts and she gave me a ref number ********** 1. I was so happy that finally my problem was resolved , but my enthusiasm was short lived. It will now apparently take another 7 to 14 days for re-connection. This obviously i was not happy with because I've been busy with this since the 7th already. If the first agent did his job properly it would have been resolved already. So i asked to speak to someone who could help me speed up the process. I was told there is no such process and there is absolutely no way I can get this resolved . So here I am wanting so see how long the re-connection will take, if they will bill me a re-connection fee, even if i made the payment and if when all this is done, how they hope to convince me not to cancel my contract. Leon