Telkom = IN-COM-PE-TENT

Sooo...I made a mistake, I joined up with "Telkom" my bad.

After being throttled thoroughly we decided it best to move our ISP over to Afrihost , so the next logical step was to cancel that service (and I mean the Internet Service Provider part only) from Telkom, seeing the Line rental goes through them anyway (All Backbone run through them, doesn't matter what ISP you are with), this was on the 7th Sep 2017, after clearly giving the order to cancel (the service provider part only), and stipulating that the line rental be left untouched, they still found a way to ****** it all up and cancelled all to their hearts content.

The fun part was discovering the root cause through phoning the customer care helpline several times, asking them if the line isn't perhaps the problem, but to no avail, the incompetency seeped through and I had to struggle endlessly until only after the poor line (non existing) ports have been reset numerous times, until everything and everyone else (My new ISP) has been given the blame, and after I phoned again late after work, waiting for about 20min to get through.. at last, they picked up THEIR mistake.

All is good again in the world was my first thought! .... Boy, was I wrong!

So now I had to take my time... again and phone the "Telkom" sales department to reinstate my line, as the customer care (that don't do much caring anyways) had no authority to assist a customer (good, on time, regular paying one at that) couldn't help me. That wouldn't have been a problem, but now it takes 72 hours to kick in, so that brings us to 6 days without any internet that I am already paying for. So I (the small customer) has to pay for a mistake made by the money hungry Telkom for the mistakes THEY made, good show Telkom, Thanks mate!

The sad part is, I want to tell you (my fellow esteemed, yet small Telkom customers) to "Open you eyes" , don't be fooled by media stating "Data must fall", to my conclusion, it is rather, dare I say "Telkom Must Fall"! You see, Telkom sells data packages and traffic to our beloved alternative ISP's anyways! So they are making the price (#monopoly), they are the Backbone that everyone HAS to use. (Hell, think I deserve one of their high S-level bonus packages just for stating this obvious fact, seeing competency isn't really in their methodology - This is the part where I actually and sincerely do feel sorry for the 10 guys carrying the workload of their 50 000 odd colleagues in their respective departments ) That being said, all seems rather gloomy, and frustration takes it part as you realize, you can't do much to alter this behavior in their bad service, you actually do not deserve.

Well I say stick it to the man!!! I'm gone Make Some Noise!!! In reality the only thing I can do is try to worn you (my fellow readers) on platforms like these, Hello Peter, Facebook etc.

@Telkom, I dare and encourage you to listen to the recording when the cancellation took place (as I already did ask on your Facebook page), I dare you to prove me wrong in all my negative theories about you, and I dare you to man up to your mistakes and give us the service we deserve!

Kind Regards,

The Small customer (In your eyes), Quinten & Amanda,

Telkom Account number: ********** 03533 Telkom Land line number: **********