Telkom in breech of contract

My reasons for giving you this review are as follows:

1. I bought the following online option from the TELKOM online shop: 4/1 Mbps (40GB) Soft Cap for R503.38 per month. 2. This bundle includes the following: (See attached screen print) a. 4/1mbps asymmetrical fibre access line b. 40GB Soft Cap data c. 1 email account. d. Free night surfer data. e. Free data to selected social networking sites f. Free wi-fi router. g. Free Installation of Vumatel CPE h. Free connection to Telkom Internet. 3. The router was delivered to me on the 12 Jul 18. I received an e mail from TELKOM that my order will be connected and active on 13 Jul 18 12h00. Daily calls to the 10210 no with success only after a month. 4. In July I received my Telkom bill and a total of R1449-00 was charged on the account for the router which was supposed to be free. (See attached account A) 5. I only paid R694-19 of the account of R2193-19 that was the charges without the router. 6. I register a dispute on MY Telkom and received the Case no: ********** 9. No feedback to date. 7. In August I received my next Telkom bill on which I was charge not only the R1449-00 for the free router but also: a. R1725-00 for the free fibre installation and b. R1007-76 for the free fibre connection. (See attached account B) 8. I only pay R1383-96 of the R5615-72 that was the charges without the router, the free installation and the free connection. 9. I again log a dispute on 22 Aug with Case no: ********** 8. No feedback to date. 10. On the 12 Sep 18 with my next Telkom Account all the charges was still on my account. Also now I was charged R76-30 for late payments because I refuse to pay charges on my account that are suppose too be FREE. I have to pay for Telkom mistakes and incompetence. ( See Attached account C) 11. I only have paid R946-36 of the R5285-56 that was the charges without the router, the free installation and the free connection and the cancelled ADSL and the charges for late payments. 12. I was getting messages on my phone that they are going to cut my line if I do not pay my account and that they will take legal action.

13. On 13 Sep I called the 10210 number and explained the problem to the operator at accounts. She said that she can see on my account what I explained to her and that she will ask accounts department to correct it, that I do not need to worry about the messages of cutting my line and that the charges will be rectified on my next account. I was then given the case No: 148955. 14. On my October account nothing has changed and all the charges were still there. Additionally they were still charging me R166-45 for the ADSL which was cancelled on 13 September 18. (See attached account D) 15. I only paid R817-23 of R5389-88 that was the charges without the router, the free installation and the free connection and the cancelled ADSL and the charges for late payments.. 16. Thus on all the bills only the charges that were rightfully mine was paid. The charges that were put on my account due to Telkom’s mistakes were not paid. 17. Telkom has now, due to their incompetence, cut my line and throttle my Internet access so that I cannot run my home base business and online business to great cost and losses. 18. Telkom has thus not fulfilled their end of the contract while I have paid the charges that were rightfully mine on all accounts. ( See Proof of payment attached) 19. Further to this they now claim that I have to pay for the router, installation and connection should I cancel my 12 month contract with them notwithstanding the fact that the cancellation is due to their incompetence. This will not happen and they are free to collect their router. 20. IF I change my ISP Telkom will be liable for the cost of the new router, connection and installations by the new ISP.