Telkom - in breech of contract

<p>My wifi crashed at the end of July and I thought I was out of bundle so I ignored it. But when it didnt reload on 1st August, I called Telkom to request a technician to come and fix the problem. A couple of days later, with no response, I called again only to be told that my case would be escalated to management- and still no response. Since then I have called back on 7 different occassions with no solution or respose as to when I can expect the problem to be resolved. It has now been 15 days since I first made them aware of the problem. My account has been debited for the month but I am paying for a service that I am not receiving. Telkom is in breech of contract and this is by far the worst service I have ever received. If only Telkom's technical department was as good as their accounts department.</p> <p> </p> <p>I would not recommend Telkom to anyone. Vodacom has much better and quicker customer service and their packages offer a lot more value for money. </p>