Telkom in breach of contract and refuses to cancel

We've been without a landline or Internet since 13 September 2019.

When I called the client care number again yesterday, I was told that due to cable theft in our area, Telkom would not be fixing our line and recommended that we switch to Fibre or LTE.

I told both the consultants I spoke to that we had already put in a cancellation request last week for the end of October (on the online portal). As such, we're not going to take out another service with Telkom only to cancel at the end of October again.

Since Telkom will not be fixing our line, and we're not going to upgrade to another service just for a month, that means we won't have a landline or Internet connection for a further 5 weeks, for a total of 7 weeks with no access to WHAT WE ARE PAYING FOR.

That means Telkom is in breach of contract, and we want this contract cancelled immediately. This is fair since you're not going to repair our line.