Telkom in Breach of Contract

8 times I have called support and true to form got absolutely nowhere, I have been calling since the 3rd Jan got a "Case Number" ********** 1 not that it means much, without even telling me why it was cancelled when I objected it was opened again, I was told someone will phone me withinn 4 hours that was three days ago, I have been told it has been escalated whatever that is supposed to do I asked to speak to a supervisor and was told he was busy and will call me back I told the lady I dont believe that would happen and that was two days ago, I tried to tell the CEO that I am going to lay a charge of Breach of Contract but you cannot find this or any of his staff which really says what Telkom is about they just dont care, but if I do succeed in getting the CEO's details I will have him standing, or in contempt of court, then lets see how clever he thinks he is