Telkom in Breach of Consumer protection act

I have an ADSL line with Telkom. My service provider is MWEB. I have major issues with this line since about 2 months ago. I was running 4Mbps without any issues. Then we had an electrical storm and lighting hit the Telkom pole destroying my Modem at that time. I replaced the modem and since then had no internet to speak off. Sudden disconnects slow speeds no internet for periods. There was multiple technicians at my house and there is no fualt on my side. The last feedback I had from Telkom stated that I was too far from the exchange (never a problem for 2 years +) and will need to downgrade to 2 Mbps or choose 3G as Telkom will not fix the problem. I downgraded as guess what? still issues. This is against the Consumer protection act as it was working and should continue working.