Telkom in breach of Consumer Protection Act

<p>I sent an email with cancellation form on 2 December and was told it would take 21 working days as per CPA. It had now been more than 21 working days and we still not been migrated over to holding pool. I have sent 3 emails already and complained on social media. Here is my email trail.</p> <p>--Original Message-----<br />From: Ernest Lawson<br />Sent: Saturday 07 January 2017 11:23 AM<br />To: ********** />Subject: FW: Consumer Contract and Services Cancellation/Retention Request<br />Importance: High</p> <p>Morning</p> <p>Please find enclosed documentation, as requested.</p> <p>Please request the relevant department to move it to the holding pool from Monday, as it was supposed to take place on 02 January 2017.</p> <p>Regards<br />Ernest on behalf of Debbie Tison<br />________________________________________<br />From: Ernest Lawson<br />Sent: Tuesday, December 27, 2016 8:34 AM<br />To: ********** />Subject: Consumer Contract and Services Cancellation/Retention Request</p> <p>Morning</p> <p>Please find enclosed documentation, as requested. Please urgently attend to this matter as your Social Media Department requested me to email this email address.</p> <p>Regards<br />Ernest Lawson on behalf of DD Tison<br />________________________________________<br />From: Ernest Lawson<br />Sent: Friday, December 02, 2016 12:10 PM<br />To: ********** />Cc: 'Ernest and Jade lawson'<br />Subject: Consumer Contract and Services Cancellation/Retention Request</p> <p>Afternoon</p> <p>Please find enclosed documentation. Please transfer our ADSL and Data to Afrihost with effect from 12 December 2016. We will be keeping the line rental.</p> <p>Regards</p> <p>Ernest Lawson on behalf of DD Tison</p> <p> </p> <p>Please can someone help.</p>