TELKOM Impossible to contact and get a result . It is a nightmare and utter frustration

Its a nightmare trying to contact Telkom. On the 8 January i had a fault on my land line ********** 880. After a month a technician arrived .And said it was working . I had checked my device and used a neighbours to ensure it was not the device . In the meantime I had ordered a Fixed line look alike phone and decided to wait for it to come as I was informed that it would take +- 3 weeks. I had also cancelled my Mweb adsl line which had been supp**** by Telkom . I got a call from a person Nondumisa who told me that she would stay with me until I had resolved my problem. She then phoned and told me that I still had the ADSL service through . I rep**** that it was cancelled . She said she would phone me again at 3 pm that day ( towards the end of March )I got confirmation that they had handed the line back to Telkom on the 4 March . She never returned to me . I then logged onto my account and noticed the remark Sad to see you go with a sad face .I have tried numerous times to contact Telkom and have telephonically and via e mail . getting replies and saying that i have been referred. I am still gtting billed for a non service although today I was told that I had cancelled the order for the Fixed Line Look alike phone . Still getting the Bill and the amount being deducted from my account.