Telkom Impossible to Cancel a Contract

<p>I have submitted a request to cancel my contract once it has reached its maturity stage. This was submitted in October 2016 for December 2016. I have spoken to a representative from Telkom confirming all the information and that I do not want a pre-paid sim card for this number. We concluded that the contract will reach its maturity on 2016.12.08, after which it will be disconnected. I called Telkom on 2016.12.09 to confirm that the contract has been cancelled and they said that it will be done on 2016.12.12. I phoned Telkom on 2016.12.12 and they said it will be done by 2016.12.13. I phone Telkom today, 2016.12.13, and they said that I am unreachable and therefore they have not yet cancelled the contract. It is that impossible to close a contract?!</p>