Telkom imcopetent or not

Really dissapointed in Telkom's services, they take a year to track our dispute and payments went off on March 2nd yet they suspend our internet and phone service without an email or sms notification. We call to track whats happening and the person on the other end ask whats the reference number, so we said cant you check on your end and her response was there was nothing logged, so for a year period we were under the impression it would be resolved and yet nothing could be picked up on their end, so they are not only not doing their job but they are *********** as well. So now these geniuses cant even track the call we apparently made our service remains suspended.