Telkom imcomptancy

good day I would like to a lay a complaint against TELKOM. My home line Telkom disconnected November without informing me. I received an account in December and paid it. on the 31st December I called Telkom asking them why my line has been disconnected without me asking for it to be discontinued. No one could answer me and I was sent from pillar to post. I received an email stating that one of their agents will call me, up until today no response. I then received another account for what I have no idea because TELKOM has disconnected my line. This morning 10th of February I sent an email to Thobi Mdletshe (***) he read my message but received no response from him. This afternoon I emailed him again only to find out that he had blocked my email address and it came back as undeliverable. Telkoms staff is *********** and I would like to know why must I pay for a service I am not using and it weren't my choice to disconnect my Telkom line they did