Telkom... I'm so disappointed

For the past 2 weeks I have had the most awful experience at telkom in century city ( canal walk). I went there to set up a router on the 5th of March this month was told that it would take 2 weeks for them to come and install it but nothing. I had to go to the store on Monday and to get no assistance basically by an advisor who did not have any interest and just looked at the pc and said that the order is pending I have to call the call centre. Called the call centre yesterday and today and only to find out the the agent who had set the order up had set up a blank order. I have never been so traumatised on my life and for Telkom not to contact me about the process is so appalling. I would never recommend them. Not at all