Telkom im angry!

Telkom did not debit its money on November 2018, however they did debit on December but only for December and not November!!! I was not aware until they switched off my network on January. They eventually debited 686.90 on 25th Jan 2019 (for November and January) , I went to Telkom in menlyn park and was told that it would take 7 working days.

I called twice to get this issue sorted out twice but still nothing. Today is the 7th day but instead I got an email saying that my payment is still outstanding.

I am in a new town with no network yet I have paid....How inconvenient!!! this is such an inconvenience and why was the money not debited on December!!!!!! im so annoyed with Telkom!!!

can some one from Telkom please help me out urgently!!! I am not willing to wait another 7 days!!!!!!!!!!!!!!!!!!!!