Telkom *******ly released my number to MTN resulting in credit card *****

Telkom *******ly released my cellphone number to MTN, due to this, ***** and theft to the tune of R10200 was ****** from my credit card. I was advised by Nedbank that they cannot do anything as an Approve-it message and OTP was sent to my ****** number, therefore authorising the online transactions. MTN have confirmed that a sim swap was done prior to the port.

Three purchases were made using my credit card, R4000, R6000 and R200. The R4000 and R6000 were at TFG.co.za and the other a KFC voucher for R200. Due to the fact that my number had been ****** from me, I never received any Nedbank Approve-it messages or sms's in order to refuse the purchases.

I immediately contacted Nedbank (on receipt of an email from them) to report the ***** and contacted Telkom as I noticed my phone was not receiving sms's and incoming calls. Telkom confirmed that the number had been taken over by MTN and that it had been ported late at night. Now over a week later waiting for Nedbank, they contacted me on 9/10/2018 to advise that I need to take the matter up with my service provider.

Telkom, I want to know how it is that you can *******ly release my number without my SIM information and without my ID. I have been a victim of identity theft and *****! I went into Telkom at the Blueroute mall and they confirmed it was given over to MTN.