Telkom *******ly opens accounts and charges without giving service

Item: Telkom
Rating: 1
Author: Andries V

Telkom has *******ly billed me for the last few months for a LTE 20GB data contract that I did not sign up for. I have tried multiple times to stop the contract and have even put a stop order on my bank account yet they use the NAEDO system to withdraw money from my bank account.

2018-04-13 NAEDO TRACKED DO TELKOM / ********** 74S -632.00

I had to go into a Telkom shop to stop the account (the account number give to me was ********** 29). Nobody at Telkom can give me a answer as to who opened or authorised Telkom to deduct or open the account for me. I never received a Telkom modem or used the service (I have a internet service from Afrihost).

I contacted Telkom a few months ago to enquire and get prices on their internet bundles but opted for Afrihost, it seem Telkom just opened an account without my consent!

This is ******** and the accounts department at Telkom is useless to say the least. Will Telkom refund me for the money they took?

Never phone Telkom for a quote and never share any of your personal or banking details with a Telkom call centre agent!

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Replies (1)

Andries V's updateReviewer Update

15 Jun 2018, 08:16

It is now the 15th June 2018, after being contacted by Telkom that they will assist and informing me that the account is closed, I will be refunded and that no further deductions will happen... again this morning Telkom deducted money from my account 2018-06-15 NAEDO TRACKED DO TELKOM /TELK ********** 74J -1,246.85 What do you want me to do stop Telkom from taking my money?! Must I close my bank account and go to another bank? Must I drive to Telkom head office and personnel close my account on your system? I never app**** for any Telkom service but damn I am paying nicely. I will make sure I publish and have as many people share this on social media platforms.

Andries V's update15 Jun 2018, 08:16

Reviewer Update