Telkom *******ly disconnects mobile.

For the last year and a half, i have been paying my account via EFT, this month i was billed more than usual, i only paid my normal fee, only to have my phone cut off... When i contacted Telkom they said it is because the Debit order returned, when i informed them that i do payment via EFT and not a debit order, they said there is a debit order date and that i have to pay the outstanding fee otherwise my phone will not be re-connected, i went into the branch only to be told the same thing. How is it possible that after more than a year suddenly there is a debit order again and my phone got disconnected?!?! They are refusing to reconnect, this is absolutely ******* and i will be consulting a lawyer on this matter. Worse service provider ever.