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Olwethu M

1 reviews | Active since Apr 2018

21 Jun 2019, 14:16

Telkom *******ly deducts money from former client's bank account for close to 3 years though contract ended in on the 15 of May 2016.

Good day

While Shadene or anyone from Telkom has not responded on how they plan to return the money they have been deducting from my account for the past two years since you've finally admitted on the 6 of June 2019 that my contract with Telkom ended 15/05/2016. Telkom has yet again deducted R247 from my account on the 15 June 2019, I have blocked Telkom several times from my bank account over the years, which cost me R20 each time but Telkom seem to get its hands on my account and and *******ly deduct money from my account. I won't even mention the impact of reversed debit orders has on my credit record, Telkom has no care in the world of the financial burden these ******* debit orders have had on me which is why they've disregarded my complaints for more than THREE YEARS.

I have a string of emails, which I have sent to Telkom raising this matter over the years, I have my diaries from 2017 with the times I have called your called centre to raise this.

I have dealt with Shadene from Retention Escalation, Nico who is the assistant manager/2iC and Phumlani who is a call centre consultant. I will not add their surnames here out of respect for their privacy, pity their employer Telkom has no regards for this as they help themselves in my bank account despite being blocked.

I have been patient with this matter for the past three years. I am fully aware of the fact that I'm a small fry as compared to a big company like Telkom, however I hope to warn other people as well, especially Telkom former clients as I also notice their **** much later due to the fact that they were debiting small amounts which I didn't get an inContact message for from my bank. These small amounts later grew to bigger amounts which raised my alarm bells.

Can anyone from Telkom tell me when and how I'm getting my money back?

****med former Telkom client.

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