Telkom - *******ly connected me to another line

I have been having problems with a 4MB line which Telkom installed for me, where I was only managing downloads speeds of .03mbps downloads speeds. After the Telkom strike action, it took them over three months to attend to my faulty report. Now after waiting the three months for them to come around, i was simply informed that the line cannot handle 4mbps download speeds and I was asked to decrease the line to a 2MB line, which I did in the effort to increase my download speed to anything acceptable. This just made the situation worse, as the chap who changed my line, seems to have *******ly connected me to a different persons line, which, wait for it, according to my ISP, has a download capacity of 56kbps. Not only have telkom been charging me for a different line, but they seem to have now connected me onto another persons internet account. When calling telkom, not only are you forced to be on hold for in excess of 20 min before talking with anyone, the rude people simply cannot help you and push you onto the sales dept, thats right folks, the sales department for this type of enquiry. So I am still on hold and the less Kolobetso Bolokang I bet is laughing while I stay on hold.